At luckpot, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data luckpot collects, why we collect it, how we use it, and the rights you have as a Filipino user under the Philippine Data Privacy Act of 2012.
A plain-language summary of how luckpot handles your data. The full legal text follows in the sections below.
luckpot does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data belongs to you, and luckpot treats it that way.
luckpot processes all personal data in accordance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its implementing rules and regulations issued by the National Privacy Commission.
All data transmitted between your device and luckpot's servers is protected by industry-standard 256-bit SSL/TLS encryption. Stored data is protected by additional layers of security controls.
luckpot is transparent about what data is collected and why. We only collect what is necessary to operate the platform, verify your identity, process payments, and keep your account secure.
As a luckpot user, you have the right to access, correct, and request deletion of your personal data at any time. Submit a data request through your account settings or by contacting our support team.
luckpot follows the principle of data minimization — we only collect personal information that is directly necessary for account registration, KYC compliance, payment processing, and platform security.
Under the Philippine Data Privacy Act of 2012, every luckpot user has specific, enforceable rights over their personal data. luckpot is committed to honoring these rights promptly and without unnecessary barriers.
To exercise any of the rights listed here, you can submit a request directly through your luckpot account settings, or contact our Data Protection Officer at the email address provided at the end of this Privacy Policy. luckpot will respond to all data rights requests within fifteen (15) business days of receipt.
luckpot may request proof of identity before processing any data rights request to ensure the security of your personal information and prevent unauthorized access.
You have the right to request a copy of all personal data luckpot holds about you, including how it is being used and with whom it has been shared.
If any personal data luckpot holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to luckpot's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. luckpot will honor such objections immediately upon receipt.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
If you believe luckpot has mishandled your personal data, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC).
This Privacy Policy ("Policy") describes how luckpot ("luckpot," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "User") who access or use the luckpot online gaming platform available at luckpot.net and any associated applications (collectively, the "Platform"). This Policy forms part of luckpot's Terms and Conditions and should be read together with them.
By registering an account on luckpot or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the luckpot Platform.
luckpot is committed to protecting the privacy and personal data of all its users, particularly Filipino players who trust luckpot with their information. This Policy has been prepared in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC").
luckpot processes personal data only for legitimate, specified, and explicit purposes. We apply the principles of transparency, legitimate purpose, and proportionality in all data processing activities, as required under the DPA. We do not process personal data in a manner incompatible with the purposes for which it was originally collected.
For the purposes of the Philippine Data Privacy Act of 2012, luckpot acts as the personal information controller in respect of all personal data collected through the Platform. luckpot has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 15 of this Policy.
luckpot collects the following categories of personal data from users of the Platform:
The table below summarizes the primary data categories and their collection purposes:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration & Identity | Account creation, age verification, authentication | Duration of account + 5 years |
| KYC Documents | Identity verification, AML compliance | Duration of account + 5 years |
| Financial & Transaction | Payment processing, fraud prevention, AML | 10 years (regulatory requirement) |
| Gaming Activity | Service delivery, responsible gaming, dispute resolution | Duration of account + 3 years |
| Technical & Device | Security, fraud detection, platform optimization | 13 months |
luckpot collects personal data through the following means:
luckpot uses the personal data it collects for the following purposes:
luckpot processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
luckpot does not sell, rent, or trade your personal data to third parties. luckpot may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers who process personal data on luckpot's behalf are required to implement appropriate technical and organizational security measures and to process data only in accordance with luckpot's instructions and applicable Philippine data privacy law.
luckpot uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and analyze Platform usage. The following types of cookies are used:
You can manage your cookie preferences through the cookie settings panel available on the Platform. Please note that disabling certain cookies may affect the functionality of the Platform.
luckpot retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The retention periods applicable to each category of personal data are set out in the table in Section 3 of this Policy.
Financial and transaction records are retained for a minimum of ten (10) years in compliance with Philippine anti-money laundering regulations. Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with luckpot's data retention and disposal procedures.
Where you request deletion of your account, luckpot will delete or anonymize your personal data within thirty (30) days of the request, subject to any legal retention obligations that require luckpot to retain certain data for a longer period.
luckpot implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, luckpot will notify the Philippine National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012 and its IRR.
The luckpot Platform is strictly intended for users aged 21 years and above, in compliance with Philippine gaming regulations. luckpot does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If luckpot becomes aware that personal data has been collected from a user under the age of 21, the account will be immediately suspended, all personal data associated with the account will be deleted, and any deposits will be returned to the payment source. If you believe a minor has registered on luckpot, please contact our support team immediately at the contact details provided in Section 15.
To exercise any of your data rights under the Philippine Data Privacy Act of 2012 — including the right to access, rectification, erasure, objection, or data portability — you may:
luckpot will acknowledge your request within five (5) business days and will respond substantively within fifteen (15) business days. luckpot may request proof of identity before processing any data rights request. Where a request is complex or involves a large volume of data, luckpot may extend the response period by a further fifteen (15) business days, with prior notice to you.
If you are not satisfied with luckpot's response to your data rights request, you have the right to lodge a complaint with the Philippine National Privacy Commission at privacy.gov.ph.
luckpot primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or fraud prevention services — luckpot ensures that such transfers are carried out in compliance with the Data Privacy Act of 2012 and that the recipient provides an adequate level of data protection through contractual safeguards, including data processing agreements that incorporate the standard contractual clauses recognized by the National Privacy Commission.
luckpot reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available at luckpot.net/privacy-policy. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made.
Where changes to this Policy are material, luckpot will notify registered users via email or an in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or luckpot's data processing practices, please contact our Data Protection Officer:
For complaints that remain unresolved after contacting luckpot, you may escalate to the Philippine National Privacy Commission at privacy.gov.ph.
This Privacy Policy was last updated on May 1, 2026. Previous versions are available upon request by contacting [email protected].
luckpot is strictly for players aged 21 and above. We are committed to protecting your data and your wellbeing. Deposit limits, loss limits, session caps, and self-exclusion tools are available to all users. Visit our Responsible Gaming page for support resources. Gambling is addictive. Know when to stop.
Explore luckpot's full game library knowing your personal data is protected under the Philippine Data Privacy Act. GCash & PayMaya deposits. 21+ only.
21+ only · Gambling is addictive. Know when to stop.